Service
Before Service
• Technical Support: Select specific product models for our customers, based on the temperature and medium of their on-site working conditions, and budget, etc. To provide cost-effective and suitable solutions.
• Market Analysis: Our sales representatives use their experience and local market analysis to provide customers with hot-selling product recommendations and sales-related suggestions.
• Prompt Quotation: We provide quotations within 24 hours.
Sales Service
• We enforce strict quality control from raw materials, including spectrometer testing for material compliance, visual inspections for defects/deformations/burrs, with full coverage of base materials, accessories, and casting blanks to ensure superior quality standards.
• Advanced Equipment: Provide multiple CNC production lines to ensure product precision.
• On-Time Delivery: With an annual delay rate of less than 2%, we ensure a fundamental guarantee of timely deliveries.
After Service:
• Professional Inspector:
Each product is strictly inspected in accordance with international standards including API598 and API6D before delivery.
100% Inspection with Pictures Recorded.
•All experimental data are stored for over 10 years.
•Long warranty service: 12 months from shipment date or 18 months from installation date.
•Fast Feedback: We guarantee to initiate complaint resolution within 8 working hours and deliver finalized solutions within 24 hours, with emergency cases prioritized for 4-hour response.
•Live video support with real-time guidance from our engineers.
